Payments & subscriptions

Set up Stripe and receive my payments

Connect your Stripe account to receive payment for your sales directly, with no commission from Winslor. Steps, processing times and troubleshooting.

Winslor processes your payments via Stripe, and the funds are paid directly into your account — Winslor does not take any commission on your sales. You remain the sole owner of your account and your funds.

Sign in

Go to Settings → Payments in your admin panel.
Click on ‘Connect my Stripe account’.
You will be redirected to a secure form hosted by Stripe: your personal details, bank details and your company’s legal information.
Once validated, you will be automatically redirected back to Winslor and your status will be updated.

Until your Stripe setup is complete, your shop won’t be able to accept payments — customers will see a payment error. Please make sure you complete all the steps on the Stripe form.

How long will it take for my bank transfers to go through?

Payment timelines are set by Stripe (usually a few days after the first sale, and then depending on your payment schedule). You can manage all of this from your Stripe dashboard, which you can access via the ‘Open my Stripe dashboard’ button.

My payment is still on hold

If the checkout displays an error such as ‘payment not configured’ or ‘configuration incomplete’, this means that the Stripe connection has not been finalised. Go back to Settings → Payments and click ‘Refresh status’ or restart the onboarding process.

Any tax-related queries or disputes with a customer should be directed to your Stripe account. For queries regarding the login process itself, please email contact@winslor.com.

Does this article not answer your question? Please email us at contact@winslor.com.