Sell

Sending your orders: standard rate or Sendcloud

Set up your delivery: get a flat-rate quote in two minutes, or connect Sendcloud (Pro and above) for labels, tracking and automated returns.

Winslor offers two ways to manage delivery. The standard rate, available on all plans, applies a flat rate to all orders. From the Pro plan onwards, you can connect your own Sendcloud account to get real-time carrier rates at checkout, purchase your labels with a single click, track parcels automatically and manage returns.

Standard delivery charge (all plans)

1. Go to Settings → Delivery in your admin panel.
2. Set your flat-rate fee (€0 = free delivery).
3. Optional: a ‘from’ threshold and a list of countries served (if no countries are selected, this applies worldwide).
4. Save — the checkout will apply this price immediately.

The standard rate also acts as a safety net: if your carrier account is temporarily unavailable, your customers will see this rate and can still place orders.

Connect Sendcloud (Pro plan and above)

The Sendcloud account belongs to you — just like your Stripe account. You pay for your labels directly to Sendcloud (free account for up to around 50 shipments per month), and Winslor takes no commission. Sendcloud includes Mondial Relay, Colissimo, Chronopost, DHL, UPS and many others.

1. Create your account at account.sendcloud.com/signup using your shop’s email address. Under ‘Platform & Integrations’, select ‘Sendcloud API’ — Winslor connects via the API.
2. In Sendcloud, go to Settings → Connected shops and create a ‘Sendcloud API’ integration.
3. Copy the generated public key and private key.
4. In Winslor, go to Settings → Delivery, paste the two keys and click ‘Connect’.
5. Select your delivery address (the one set up in your Sendcloud account).
6. Copy the webhook URL displayed in Winslor and paste it into the ‘Webhook URL’ field in your Sendcloud integration — this is what synchronises real-time tracking.

Important: before buying your first label, add a payment method in Sendcloud (Profile → Billing → Payment method). Postage is paid — without a payment method, Sendcloud refuses to create the label.

No webhook configured? Tracking still synchronises automatically every hour.

Buy a label

1. Open the command in Commands.
2. On the ‘Shipping Label’ tab, click ‘Buy label’.
3. Select the offer (if your customer has selected an offer at checkout, it will be pre-selected).
4. Download the PDF and stick it on the parcel — the tracking number is filled in automatically.

After that, everything happens automatically: once the carrier has collected the parcel, the order status changes to ‘Dispatched’ and your customer receives a tracking email; upon delivery, it changes to ‘Delivered’.

Feedback

When you approve a return in Returns, a ‘Generate return label’ button appears. The label is sent to your customer as an email attachment. Once you’ve received the parcel, the return status changes to “Received” and you’ll be notified — you can then issue a refund with a single click. If you prefer, you can enable automatic refunds upon receipt in Settings → Delivery (disabled by default, to allow you to inspect the parcel).

Product weight and international shipping

• Please enter the weight of your products (in the ‘Logistics’ section of the product page): carrier rates depend on this. If no weight is entered, Winslor will assume 500 g per item.
• To sell outside the European Union, add the HS code (customs) and the country of origin to your products — customs declarations (CN22/CN23) are then generated automatically along with the label.

Does this article not answer your question? Please email us at contact@winslor.com.